Shipping policy

At Punjabi Dhaba Indian Restaurant, we take pride in preparing fresh, flavorful Indian food and getting your order to you with care. This Shipping & Delivery Policy explains how we handle food delivery, pickup orders, delivery times, and order-related issues.

Delivery Area

We offer delivery services to customers within our available local delivery area. Delivery availability may depend on your location, order size, operating hours, and current delivery capacity.

• Delivery is available only within our designated service area.
• Delivery availability may vary depending on the time and day of your order.
• Some locations may be outside our delivery range.
• Please provide a complete and accurate delivery address when placing your order.

Delivery Times

Our food is prepared fresh after your order is placed. Because preparation and delivery times can vary, estimated delivery times are not guaranteed.

• Orders are generally prepared and dispatched as quickly as possible.
• Delivery times may vary based on order volume, traffic, weather, and distance.
• During busy periods, weekends, holidays, or special occasions, deliveries may take longer than usual.
• We appreciate your patience while we prepare your food fresh and ready to enjoy.

Food Preparation & Packaging

All food orders are prepared with care using the ingredients and recipes offered on our menu. Orders are packaged appropriately for local transportation to help maintain freshness, temperature, and quality.

• Food is prepared fresh for each order.
• Orders are carefully packaged before leaving the restaurant.
• Customers should check their order shortly after receiving it.
• Food should be consumed promptly and stored properly if it will not be eaten immediately.

Delivery Address

Customers are responsible for providing accurate delivery information. Please make sure your name, phone number, street address, apartment or unit number, and any relevant delivery instructions are correct.

• Incorrect or incomplete addresses may cause delivery delays.
• If the delivery driver cannot locate the provided address, additional time may be required.
• We may not be responsible for delays caused by incorrect delivery information supplied by the customer.

Pickup Orders

If you choose to pick up your order from Punjabi Dhaba Indian Restaurant, please arrive during the estimated pickup time provided when placing your order.

• Have your order details available when collecting your food.
• Please check your order before leaving the restaurant.
• Pickup times may be longer during busy periods.

Missing or Incorrect Items

We work hard to make sure every order is accurate. If an item is missing or you receive an incorrect item, please contact us as soon as possible so we can review the order and help resolve the issue.

• Contact Punjabi Dhaba as soon as you notice a problem with your order.
• Provide your order details and explain the issue clearly.
• We may request additional information about the order when reviewing a complaint.
• Resolution options may vary depending on the circumstances of the order.

Order Delays

Occasionally, circumstances outside our control may affect delivery times. These may include severe weather, heavy traffic, unusually high order volume, road closures, or other unforeseen circumstances.

We will make reasonable efforts to complete your order as quickly as possible, but we cannot guarantee a specific delivery time unless explicitly confirmed by the restaurant.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered preparation, changes or cancellations may not be possible.

• Contact the restaurant promptly for any requested changes.
• Changes are subject to order status and preparation progress.
• Cancellation or refund eligibility may depend on when the request is received.

Contact Us

If you have questions about delivery, pickup, an order, or this policy, please contact Punjabi Dhaba Indian Restaurant directly. Our team will be happy to assist you.

Punjabi Dhaba Indian Restaurant
Richland, Missouri
Phone: 209-696-9071