Refund policy

At Punjabi Dhaba Indian Restaurant, we are committed to serving fresh, delicious, and high-quality food. Because our menu items are freshly prepared and are perishable food products, we generally do not accept returns of food orders. However, if there is a problem with your order, we will do our best to make it right.

Food Order Returns

Due to the nature of freshly prepared food, food items cannot be returned once they have been picked up or delivered.

• Food orders are not eligible for physical returns.
• We cannot accept returned food items for health and safety reasons.
• Customers should check their order as soon as it is received.
• If there is an issue with your order, please contact us promptly.

When You May Be Eligible for a Refund

We may consider a refund, replacement, or other appropriate resolution when an order has a significant issue caused by an error on our part.

• You received the wrong food item.
• An item you paid for was missing from your order.
• Your order was substantially different from what you ordered.
• Your order arrived with a significant quality issue attributable to our preparation or packaging.
• Your order was not received due to an issue caused by the restaurant.

Incorrect or Missing Items

If an item is missing or you receive an incorrect item, please contact Punjabi Dhaba Indian Restaurant as soon as possible. Provide your order details and explain the issue so that our team can review it and determine the appropriate resolution.

• Contact us promptly after receiving your order.
• Provide your order number or other available order details.
• Clearly describe the missing, incorrect, or damaged item.
• We may request a photo or other information to help us investigate the issue.

Order Cancellation Refunds

Orders may be eligible for cancellation only if the cancellation request is received before the order has been prepared. Once food preparation has started, cancellation may not be possible because the food has already been prepared specifically for the customer.

• Cancellation requests should be made as soon as possible.
• Orders already in preparation may not be eligible for a refund.
• Refund eligibility may depend on the status of the order at the time of cancellation.

Delivery Issues

If your order is delayed or cannot be delivered because of circumstances outside our control, such as incorrect address information, the customer being unavailable, traffic, weather, or other delivery-related circumstances, a refund may not be available.

• Please provide an accurate delivery address.
• Make sure the phone number provided with your order is reachable.
• Be available to receive your order when it is expected to arrive.
• Contact us promptly if you believe your order has been significantly delayed.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the order. The time required for the refund to appear in your account may vary depending on your bank, credit card provider, or payment processor.

Non-Refundable Situations

Refunds may not be provided for issues resulting from customer preference or circumstances outside the restaurant's control.

• Change of mind after the order has been prepared.
• Dislike of a dish when it was prepared according to the menu description.
• Incorrect delivery information provided by the customer.
• Failure to be available to receive a delivery.
• Delays caused by traffic, weather, or other circumstances outside our reasonable control.

Food Allergies & Special Requests

Please inform us about food allergies or dietary requirements before placing your order. While we make reasonable efforts to accommodate special requests, we cannot guarantee that our food will be completely free from allergens due to the ingredients and shared preparation areas used in our restaurant.

Contact Us About an Order Issue

If you have a problem with your order or believe you may qualify for a refund or replacement, please contact Punjabi Dhaba Indian Restaurant promptly. We will review the situation and work with you toward an appropriate resolution.

Punjabi Dhaba Indian Restaurant
Richland, Missouri
Phone: 209-696-9071

Policy Updates

Punjabi Dhaba Indian Restaurant reserves the right to update this Return & Refund Policy when necessary. Any changes will be reflected on this page.